Terms and Conditions of the mateuszufel.com / tworcow.forum Store and Community

Version: 1 Publication date: 23.08.2025

1. General provisions

Service Provider/Seller: Mateusz Szufel, conducting business under the business name Mateusz Szufel, NIP: 7952485304, REGON: 386948174, with its registered office at ul. Wesoła 6, 97-371 Siomki. The Service Provider may be contacted by e-mail at: trudnesprawy@mateuszufel.com.
Scope of the Terms and Conditions: These Terms and Conditions govern the use of the websites available at tworcow.forum and mateuszufel.com (the Store), as well as the Forum Twórców community platform (the Community), available at mateuszufel.com and tworcow.forum and operated by the Service Provider, and set out the terms for the provision of electronic services.
Acceptance of the Terms and Conditions: Commencing use of the services (including registering an account, placing an order or purchasing a subscription) constitutes acceptance of these Terms and Conditions. An agreement for the provision of electronic services is concluded upon registration or placement of an order in accordance with the rules below.

2. Definitions

Customer (User) – any person or entity using the Store or the Community, including a person or entity placing an order. A Customer may be a natural person with full legal capacity (including a Consumer), a natural person with limited legal capacity (with the consent of a guardian, where required), a legal person, or an organisational unit with legal capacity.
Consumer – a Customer who is a natural person carrying out a legal transaction (e.g. a purchase) that is not directly related to their business or professional activity.
Entrepreneur – a Customer conducting business or professional activity in their own name (a natural person, legal person or organisational unit with legal capacity).
Entrepreneur with consumer rights – a natural person entering into an agreement directly related to their business activity where the content of that agreement shows that it is not of a professional nature for that person (arising in particular from the scope of their business activity according to CEIDG). Such a Customer enjoys Consumer rights in certain transactions.
Store (Website) – a website operated by the Seller (e.g. at mateuszufel.com or tworcow.forum) through which the Customer may purchase Products and Services offered by the Seller.
Community (Forum) – a closed online platform (Forum Twórców), accessible only to authorised Users (e.g. Users holding a Subscription), intended for communication, knowledge exchange and participation in events organised by the Seller. The Forum is available at mateuszufel.com and tworcow.forum.
Product – any product or service offered by the Seller in the Store, in particular Goods (movable property) or a Service (a performance, including a digital service) intended for sale. Products are provided for payment unless expressly stated otherwise (e.g. free promotional materials).
Digital Content (Electronic Product) – data produced and supplied in digital form, e.g. electronic files (ebooks, PDFs, audio and video) made available to the Customer as part of a purchase.
Digital Service – a service provided electronically that enables the Customer, among other things, to create, store or access data in digital form, to share such data transmitted or created by the Customer and other users, or to engage in other interactions through data in digital form. Access to the Forum Twórców platform is an example of a Digital Service.
Subscription – a paid access plan for the Community (Forum) offered by the Seller on a subscription basis (e.g. quarterly or annual access to the Forum). An active Subscription entitles the User to use the Community’s resources for the paid period.
Offer – a presentation of a Product or Service in the Store constituting an invitation to place an order and containing essential elements such as a description, price, duration of the service, etc. In the case of individual arrangements (e.g. a custom-prepared offer), Offer means the Seller’s proposal to enter into an agreement on specified terms.
Agreement – a distance agreement concluded between the Customer and the Seller concerning the purchase of a Product or the provision of a service. The terms of the Agreement are set out in these Terms and Conditions and in the information presented in the Offer (if there is any discrepancy between the Terms and Conditions and the Offer, the provisions of the Offer shall prevail).
Price – the value of a Product expressed in monetary units (Polish zlotys, unless stated otherwise) and payable to the Seller for the Product. The Price is stated as a gross amount (including all taxes required by law, including VAT where applicable), unless a net price is expressly indicated.
Reduced Price – the price of a product that includes a discount or reduction in relation to the previous price applicable in the Store.
Lowest Price – the lowest price of a given Product that applied during the 30 days preceding the introduction of a price reduction (or, for a Product offered for less than 30 days, the lowest price from the date on which it was first offered for sale until the date of the reduction). Information about the Reduced Price and the Lowest Price may be displayed alongside Products subject to a promotion, in accordance with legal requirements.
Durable Medium – any material or instrument (e.g. e-mail, PDF file or printout) that enables information to be stored in a manner allowing access to it for a period appropriate to the purposes for which the information is intended and permitting the unchanged reproduction of the stored information.
User Content – any information and materials posted by a User on the Website or in the Community, including in particular statements (posts) on the Forum, comments, Product reviews, information on User profiles, materials added in connection with tasks or challenges organised by the Seller, etc.

3. Prices and payments

Pricing policy: We endeavour to ensure that all Prices stated in the Store are gross prices (including taxes required by law). If a price is stated as a net price, VAT at the applicable rate must be added to it.
Additional costs: Product Prices do not include any delivery costs, transaction fees or other additional costs that the Customer may be required to incur in connection with the order.
Promotions and reductions: If the Price of a Product is reduced, the Seller may display, alongside the current (Reduced) Price, the Lowest Price that applied during the 30 days preceding the reduction (or from the beginning of the sale period if the Product has been offered for a shorter period). This information is intended to ensure transparency of promotions for Consumers.
Payment methods: The Seller provides online payments through third-party operators such as TPay, Stripe, Easycart, Imker or PayU. In particular, the Customer may make payment by payment card and, most commonly, also by electronic bank transfer, BLIK or other methods available through the selected payment operator.
Payment deadline: The Customer is required to pay for an order immediately after placing it (unless the selected payment method or the Offer specifies a different deadline). Failure to make payment by the deadline may result in the order not being fulfilled.
Invoices: For every purchase, the Seller issues proof of payment (an invoice) in accordance with VAT regulations. The sales document may be provided to the Customer in electronic form (e.g. to the e-mail address provided). If the Customer requires an invoice issued to a business, they should provide the relevant details when placing the order.
Subscriptions: Access to the Community (Forum) is offered on a subscription basis as a Subscription (e.g. a quarterly or annual plan). The Subscription Price is stated in the Store and includes access to all content and events on the Forum during the relevant period. A Subscription may renew automatically if the Customer enables that option, in which case the fee for the next period will be charged automatically unless the Customer disables renewal before the end of the current period. The Customer may cancel automatic renewal of the Subscription at any time (without affecting an access period that has already been paid for).

4. Placing orders

Store availability: The Customer may place orders in the Store 24 hours a day, 7 days a week, provided that the Website is available (occasional technical interruptions or failures may temporarily prevent an order from being placed).
Order process: To purchase a selected Product or Subscription, the Customer must: (1) add the Product to the basket (or select the appropriate Subscription plan), (2) complete the order form by providing the required information (e.g. invoice details, e-mail address and delivery details, where applicable), (3) select a payment method (and a delivery method, where applicable), (4) review the order summary – in particular the total Price including all costs – and accept these Terms and Conditions, and (5) confirm the order and make payment by clicking the relevant button that finalises the purchase.
Confirmation of acceptance: Once the order has been correctly placed and payment has been received, the Seller will send the Customer confirmation that the order has been placed (e.g. an e-mail confirming the purchase, order details and the invoice). When the Seller confirms the order, an Agreement for sale/provision of services is concluded between the Customer and the Seller (unless it was concluded earlier, e.g. upon account registration for Digital Services). The terms of the concluded Agreement will be recorded on a Durable Medium (e.g. in the body of an e-mail).
Non-fulfilment of an order: The Seller has the right to cancel (refuse to fulfil) an order. If an order is cancelled, any payments received will be refunded to the Customer without delay (and no later than within 14 days) using the same payment method used by the Customer, unless otherwise agreed.

5. Order fulfilment

5.1. Electronic Products and Digital Services

Time of access: If an Electronic Product or Digital Service is purchased (e.g. an ebook, online course or access to the Forum), access to the purchased content will be provided to the Customer immediately after the payment has been credited, and in any event no later than within 48 hours of successful payment, unless the Offer specifies a different deadline.
Method of content delivery: Electronic Products may be made available to the Customer through their User Account on the Website (e.g. downloadable files or course modules available after logging in) or sent to the e-mail address provided by the Customer (e.g. a file download link). The method of delivering Digital Content is specified in the Offer or in the information provided after purchase in each case.
Pre-orders and materials released in stages: If the Customer has purchased a Digital Product offered for pre-order or participates in a programme in which materials are made available progressively (e.g. a cohort-based course published in weekly modules, pre-release access to content, etc.), the Seller will make those materials available in accordance with the schedule specified in the Offer. The Customer will receive access to successive parts of the Product on the dates specified by the Seller (all available materials may be made available at once or progressively, in accordance with the information provided before purchase).
Access to groups, the Forum and live streams: If the purchased Product includes access to the Community (Forum), a closed discussion group or another communication platform, or entitles the Customer to participate in live streams (webinars, online meetings), the Seller will grant the Customer the relevant access immediately after purchase (or within a period arising from the nature of the Offer, e.g. access to the Forum from a specified Community launch date). Access may require additional steps, such as registering an account on the relevant platform (instructions will be provided by the Seller).
Recording online events: The Customer acknowledges that online events (e.g. meetings and webinars) may be recorded by the Seller for archival and educational purposes. Recordings of such streams may subsequently be made available to participants or Community members as part of the purchased Product.
Content access period: Unless the Offer provides otherwise, the Customer’s access to a purchased Electronic Product is limited in time (e.g. access to an online course for a specified period or for the duration of a Subscription). If access to Digital Content is described as “lifetime” or “indefinite”, this means that the Seller guarantees access for as long as the relevant solution/project remains in operation. If the discontinuation of a Product or the Website is planned, the Customer will be given an opportunity to download the materials to their own medium for at least 30 days following the announcement of the discontinuation (information will be sent to the e-mail address provided).
Access or file problems: The Customer should have a device and software that enable them to open the files received or use the materials made available (see Technical Conditions below). If the Customer experiences difficulties accessing the purchased content (e.g. a file does not open or a link is inactive), the Customer should contact the Seller immediately for assistance.
Digital Content updates: The Seller will inform the Customer about material updates to a Digital Product (if such updates are provided), in particular security updates necessary to maintain the conformity of the Digital Content with the Agreement. Information about updates may be sent to the Customer’s e-mail address or provided through the User Account. The Customer should install the updates made available within a reasonable time; failure to install them may affect a later assessment of whether the content conforms to the Agreement.

5.2. Consultations and individual meetings

Scope of the service: The detailed scope and nature of a consultation (or a similar individual service) are set out in each case in the Offer available in the Store (e.g. the duration of the consultation, its format – telephone, video conference, etc. – and its subject matter).
Unit of time: If the service description refers to an “hour” of consultation, this means 60 minutes, unless the Offer expressly specifies a different time conversion.
Arranging the date: Unless the Offer provides otherwise, after purchasing a consultation the Customer should contact the Seller (by e-mail or through the designated online booking system, if one has been made available) to arrange the meeting date. To the extent possible, the service date will be adapted to the Customer’s preferences, but it depends on the Seller’s availability.
Validity of the service: The Customer should use the purchased consultation within 30 days of the purchase date, unless the Offer provides otherwise. After that period, if the service has not been used, the Seller may deem the service to have been performed (unless the parties individually agree to extend the validity period).
Rescheduling by the Customer: The Customer has the right to reschedule an agreed consultation once, provided that they notify the Seller (by e-mail to the contact address stated in the Terms and Conditions) at least 48 hours before the previously agreed date. In that case, the parties will agree a new meeting date. If the Customer cancels the meeting with less notice or fails to attend without cancelling, the service will be deemed to have been duly performed at the agreed time (the Customer loses the right to a new consultation unless the Seller decides, by way of exception, to allow the appointment to be made up).
Delays and cancellations by the Seller: If the Seller is unable to conduct the consultation at the agreed time for important reasons (e.g. force majeure or sudden unavailability), the Seller will inform the Customer as soon as possible and propose a new date. Such a change will not entail any additional costs for the Customer.

5.3. Other services

Individual services and projects: If the subject of the order is a service other than those listed above (e.g. the preparation of an individual analysis, a broader advisory service, participation in a mentoring programme, etc.), the detailed terms for the performance of that service are set out in the Offer presented to the Customer.
Customer cooperation: The period and method of service performance are calculated from the date on which the Customer provides the Seller with all information and materials necessary to perform the service (where performance requires such information). The Customer is required to cooperate with the Seller to the extent necessary to perform the service, including providing the necessary information in a timely manner and making project-related decisions. A delay by the Customer in providing the required information may proportionally extend the time required to perform the service.

6. Technical conditions

Prerequisites: The Store and the Community may be used provided that the Customer has a device with Internet access and an up-to-date web browser installed (browsers based on the Chromium engine, such as the latest versions of Chrome, are recommended). The Website is optimised for devices with typical screen resolutions and up-to-date operating systems.
E-mail account: The Customer must have an active electronic mail (e-mail) address, as it is necessary both to register a User Account and to handle the order process (confirmations, invoices, links to Digital Products, etc.). The e-mail address is also used for communication between the Seller and the Customer in connection with performance of the Agreement.
Additional software: Depending on the type of Products purchased, the Customer may need additional software: To open compressed .zip files (e.g. 7-Zip, WinRAR or the operating system’s built-in functionality),
To read PDF documents (e.g. Adobe Reader or a web browser),
To play audio/video media files (e.g. an MP3/MP4 player),
To open .mobi/.epub ebooks (e.g. Kindle or Calibre) – if such a format is offered,
To open .doc/.docx/.xls/.md documents (e.g. Notepad, Obsidian, Google Docs, Microsoft Office or compatible software),
An account on an external platform (e.g. Facebook, Instagram, Circle or Discord) – only where the Offer provides access to content through such a platform (e.g. a closed Circle group, an Instagram broadcast channel or a Discord chat, etc.). In that case, the Customer should have access to the indicated platform and comply with its terms and conditions.
Updates and security: The Seller will endeavour to ensure that the Website works with the latest versions of popular browsers and operating systems. For security reasons, the Customer is advised to use up-to-date software, install current operating system security patches and use security software (antivirus and firewall). The public nature of the Internet entails a risk that Customers’ data may be obtained or modified by unauthorised persons; therefore, the use of the above precautions is in the Customer’s interest.
Additional requirements: If the use of a particular Product or the Store requires unusual technical conditions (e.g. a specific plug-in or non-standard device), the Seller will provide that information in the description of the Offer or before the service begins to be used.

7. Copyright and licences

Protection of works: All materials made available to the Customer by the Seller through the Store or the Community – including in particular Digital Content (ebooks, courses and recordings), teaching materials, articles, posts, graphics, photographs, audio/video recordings, trademarks and brand elements – are protected by copyright or intellectual property law. Unless the Offer provides otherwise, the Seller or the Seller’s licensor holds all economic copyrights in those materials. Making them available to the Customer does not transfer intellectual property ownership.
Permitted use: The Customer is granted access to the Seller’s materials solely for their own personal use. Unless expressly stated otherwise in the Offer, the Customer does not acquire the right to further distribute, copy or make the received content available to third parties. In particular, it is prohibited to share an account login and password with other persons, play purchased recordings publicly, reproduce and sell the materials, or publish the content made available (e.g. on other websites or forums) without the Seller’s consent.
Grant of licence: To the extent that the purchase of a Product includes the provision of copyrighted content, the Seller grants the Customer a non-exclusive, non-transferable licence to use that content within the scope specified in the Terms and Conditions and the Offer. This licence entitles the Customer to use the materials solely for their own purposes, without territorial limitation (unless restrictions are stated), and for the period arising from the Offer (e.g. for the Product access period). The consideration for granting this licence is included in the Product Price.
Licence restrictions: The licence granted to the Customer does not include the right to: Reproduce (copy) the materials in whole or in part for purposes other than creating a backup copy or the Customer’s personal use;
Modify the content (make changes, adaptations or translations without consent) in whole or in part;
Distribute the materials for payment (sale, rental, lending or licensing to third parties) in any form;
Distribute the materials free of charge (make them publicly available on the Internet or otherwise provide them to third parties), except in cases of permitted personal use or quotation as provided by law.
Consequences of infringements: If it is established that the Customer has breached the above provisions (e.g. unlawfully distributes the Seller’s materials or breaches the licence terms), the Seller has the right to pursue claims against the Customer for copyright infringement. This may include seeking compensation for losses incurred, surrender of benefits obtained and, in the case of serious infringements, notifying the relevant law-enforcement authorities. The Customer may incur civil and criminal liability provided for in copyright protection legislation.
Product updates and changes: The Seller reserves the right to make periodic updates and improvements to its materials and Products (e.g. updating course content, correcting errors or adding new modules). Such actions are intended to ensure the highest quality and currency of the materials and do not constitute a breach of the terms of the Agreement with the Customer, provided that they do not restrict the scope of the rights acquired by the Customer. In the case of material changes, the Customer may receive information about updates (e.g. by e-mail or through an announcement on the Forum).

8. Community and self-promotion rules

There are two paradigms for monetising knowledge. The old one: Build a brand. Create an image. Hide your flaws. Pretend to be an expert. Measure reach. Scale everything. Be professional, meaning interchangeable. The new one: You already are a brand. You have knowledge worth money. Your flaws are competitive advantages. Chaos, hypersensitivity, obsessions – AI cannot copy that.
The Forum is for people who want to monetise knowledge in the new paradigm. “Anti” does not mean anti-marketing. We want the best, reliable marketing knowledge. We are “anti” manipulation, artificial pressure and pretence.
Shared values: We are here for substantive knowledge and support. We maintain a constructive discussion culture – polite, specific and on topic. Insults, harassment, hate, hate speech and threats are not permitted. We criticise ideas, not people.
Authenticity and trust: The Forum is closed – only authorised members and invited guests have access. We do not share other people’s content or screenshots outside the Forum without the authors’ consent. Respect privacy – do not publish personal data or another person’s correspondence without permission.
One account per person: Everyone has one account, which they use personally. Sharing login credentials and passwords, impersonating other people and creating fictitious accounts are prohibited.
No spam or unsolicited advertising: The Forum is not a marketplace. We do not send unsolicited offers or sales messages, including privately. We do not push content unrelated to the thread.

8.1 Self-promotion

We want to avoid situations in which someone promotes themselves or someone else’s offer when we cannot be certain of its quality. Self-promotion is therefore prohibited, except for the exception below. We focus on solving problems and exchanging knowledge, not on selling.
Self-promotion – the only permitted area Only in a room of the “Introduce yourself” type may you talk about yourself and link to information about your brand. Outside that room, self-promotion is prohibited, including soft forms of self-promotion: signatures with links, sales allusions, asking friends to post, and lead magnets. The “Introduce yourself” room also serves as an open database of potential subcontractors. The Forum does not verify or guarantee the quality of those offers – you use them at your own risk.
Service recommendations and recommendations of third-party services – Mentors only Only Mentors may recommend anyone, and only in response to a specific issue raised by a User in a given thread. A Mentor: May recommend themselves if they are the best match for the questioner’s needs,
May recommend another person or company if that is objectively the better solution. On each occasion, the Mentor discloses any connections: affiliations, commissions, business relationships, employment or collaborations. The recommendation must be substantive and proportionate to the question, without initiating advertising threads.
What nobody is allowed to do: Enter numerous threads with the same offer, send cold DMs, collect leads from comments, conceal connections, or recommend services without real experience or reliable testing.

8.2. Seller – exception to the restrictions

Due to the obvious nature of the business, the restrictions on self-promotion and recommendations do not apply to the Seller/Service Provider. The Seller may publish information about its products and services and recommend partners in any area of the Forum.

9. User Content and moderation

Responsibility for content: The User bears full responsibility for all Content that they publish on the Website and the Forum. Such Content is not reviewed by the Seller before publication (unless stated otherwise for specific sections). It is prohibited to post unlawful content or content that breaches these Terms and Conditions on the Website. In particular, the User undertakes not to publish content of the nature described below under “Prohibited content”.
Licence to User Content: By publishing any Content on the Website or the Forum (e.g. posts, comments or challenge materials), the User retains copyright in their works but grants the Seller a non-exclusive, royalty-free licence to display that content within the Website/Community and to reproduce it technically for the proper operation of the services (e.g. creating backups and displaying it on different devices). This licence remains in force for as long as the relevant Content is stored on the Website. Note: In connection with additional initiatives organised by the Seller (e.g. competitions, challenges or promotions), the User may be asked to provide separate consent/grant a separate licence for the use of specified materials (e.g. statements or likeness) for promotional purposes; the rules governing such use will be set out in the terms and conditions of the relevant initiative in each case.
No preventive monitoring: The Seller does not carry out continuous, active monitoring of all content published by Users. Nevertheless, upon obtaining credible information that posted information is unlawful, the Seller will take the appropriate actions described below (in accordance with the Act on Providing Services by Electronic Means and the Digital Services Act – DSA).

9.1. Prohibited content

Users are prohibited from posting Content that:

Breaks the law: breaches generally applicable laws, including content that incites the commission of a criminal offence or praises a criminal offence.
Terrorist content: contains terrorist propaganda, incites activities of a terrorist nature or praises acts of terrorism.
Violates accepted standards of conduct: is contrary to accepted standards of conduct (e.g. graphic scenes of violence without justification, pornographic content that is unlawful, etc.).
Is offensive or hateful: contains vulgar language, insults or personal attacks; content regarded as hate speech on grounds of race, ethnic origin, nationality, religion, sexual orientation, sex or disability; or content calling for violence against any persons or groups.
Is defamatory or insulting: accuses other persons of acts or characteristics that may humiliate them in public opinion or expose them to the loss of trust necessary for a given position, profession or type of activity (defamation), or otherwise insults anyone.
Violates privacy or personal rights: discloses a person’s personal data, likeness or correspondence without consent; violates the right to privacy or other personal rights of third parties.
Infringes intellectual property rights: contains content to which the User does not hold rights (e.g. pirated copies of works, copyrighted materials used without the owner’s consent, or trademark infringements).
Spam and promotional materials: involves unjustified multiple repetition of the same content (spamming the Forum); constitutes advertising or a commercial offer sent/posted without consent (this also applies to affiliate links, surreptitious advertising and other forms of concealed promotion).
Unfair competition: serves to conduct activities in competition with the Seller in a manner contrary to law or accepted standards of conduct (e.g. improperly encouraging Users to use competing services, disparaging the Seller’s brand, etc.).
Prohibited financial activity: promotes financial fraud schemes, pyramid schemes, illegal fundraising or other activities prohibited by law (e.g. encouraging investments that breach regulations).
Totalitarianism and prohibited symbols: promotes a fascist or other totalitarian system of state, contains symbols prohibited by law, or includes content referring approvingly to such ideologies.
Offends religious feelings: publicly insults an object of religious worship or a place intended for the public performance of religious rites; offends the religious feelings of other persons.
Other illegal content: any other content, products, services or activities that qualify as illegal under the Digital Services Act (DSA). (In other words: if something is prohibited by law, it is also prohibited on our Forum.)

9.2. Content moderation rules

Right (not obligation) to review: The Seller (the Forum’s administrators and moderators) has the right to monitor and review User Content for compliance with the Terms and Conditions and the law, but is not under an absolute obligation to moderate every post in advance. Moderation measures may be taken both preventively (before publication – e.g. filtering certain words or the first posts of new Users) and subsequently (removal/editing after publication).
Standard of due diligence: When reviewing or moderating content, the Seller acts diligently, objectively and proportionately, respecting the rights and interests of all parties involved. In particular, when moderating discussions, we will take freedom of expression and pluralism of opinion into account; we intervene primarily in cases of a clear breach of the rules or the law.
Response to infringements: If we determine (on the basis of our own assessment or a report from Users) that particular User Content breaches the law or the provisions of the Terms and Conditions, the Seller may take the following actions: Removal or blocking of content: disputed Content may be temporarily blocked (made invisible to others) while it is being investigated or permanently removed from the Website if the infringement is clear.
Restriction of visibility or features: The Seller may restrict the reach of particular Content (e.g. hide it from certain users or mark it as potentially inappropriate) or disable monetisation opportunities associated with that Content (if any existed).
Warning to the author: The User who posted inappropriate Content may be sent a warning together with reasons and a request to comply with the rules.
Account blocking: In the case of serious or repeated infringements, the User’s account may be suspended or blocked (temporary restriction of use or complete removal of access). This decision depends on the scale of the infringement and the User’s activity history.
Notice of decision: If moderation measures affecting User Content are taken (removal, blocking of content or an account, etc.), the Seller will inform the User of the decision and the reasons for it. The information will be provided through the internal notification system in the account or by e-mail (if the situation requires it). An exception applies where providing reasons would be contrary to law or impossible due to the nature of the matter (e.g. an order from law-enforcement authorities).
Notification of law-enforcement authorities: If Content posted by a User indicates that a criminal offence may have been committed (especially one that threatens the life or safety of other persons, e.g. criminal threats), the Seller is legally required to notify the relevant law-enforcement authorities and provide them with the available information. User safety and compliance with the law take precedence over the privacy of a person suspected of serious prohibited acts.
Possibility of appeal: A User whose Content has been removed/blocked or whose account has been restricted has the right to use the appeal procedure described below in section 9.4. The person who reported an infringement also has a corresponding right of appeal if they disagree with the Seller’s decision (e.g. the Seller determined that the reported content did not breach the rules).

9.3. Reporting infringements

Right to report: Every User of the Website (as well as a third party who does not use the Community) has the right to report to the Seller the presence of content that, in their opinion, is unlawful or breaches these Terms and Conditions. Such a report should contain reasons.
Form of report: Infringements may be reported by e-mail to: trudnesprawy@mateuszufel.com.
Elements of a report: To enable a report to be considered reliably, please provide the following information: Identification of the content: a precise indication of the Content to which the report relates – preferably by providing the specific URL or another location (e.g. the thread title or post date) that allows us to find the relevant information easily.
Description of the infringement: reasons why you consider the relevant Content to be unlawful or in breach of the Terms and Conditions. For example, if the content is offensive, indicate whom it offends and how; if it infringes someone’s rights, explain whose rights and which rights.
Your contact details: the full name (or company name) of the person making the report and a contact e-mail address. (Anonymous reports: As a general rule, we prefer reports that include contact details so that we can provide a response and, if necessary, ask for further details. Exception: if a report concerns content connected with child sexual offences, in accordance with Article 16(2)(d) DSA, we do not require the reporting person to provide personal data.)
Good-faith declaration: a brief confirmation that you are making the report in good faith and believe that the information contained in it is true. For example: “I declare that I am submitting this report in good faith and that, to the best of my knowledge, the information provided in it is true.”
Supplementing missing information: If your report does not contain sufficient information for us to assess it (e.g. a link to the content or reasons are missing), we may contact you (provided that you supplied contact details) and ask you to supplement the report. If the missing information is not supplied within 14 days despite our request, the report may be left unexamined.
Verification of the report: Upon receiving a report, the Seller objectively assesses whether the reported Content is in fact unlawful or breaches the Terms and Conditions. We consult our team where necessary. In doing so, we are guided by the law, the rules set out in the Terms and Conditions and common sense, while respecting users’ freedom of expression.
Actions following verification: After examining the report, we make a decision: if we find an infringement, we take the appropriate moderation measures described in section 9.2 (e.g. removal of content or blocking of a user),
if we do not find an infringement, the reported Content remains available without changes. In either case, both the reporting person and the User whose content is the subject of the report will be informed of our decision and the reasons for it (unless the reporting person did not provide contact details, in which case the information will be sent only to the author of the content, where possible).
Inability to remove: If, for technical or operational reasons, we are unable to remove the reported information (which occurs extremely rarely, e.g. in connection with integration with external systems), we will inform the reporting person of that fact and of any further steps.
Appeal against a decision: Both the reporting person and the User whose content was reported have the right to disagree with our decision. In that case, they may use the appeal procedure described below.

9.4. Appeal procedure

Right of appeal: Actions and decisions taken by the Seller as part of content moderation may be appealed. An appeal may be submitted by: A User affected by the decision, e.g. whose post was removed, whose account was blocked, or whose content visibility or monetisation opportunities were restricted;
A person reporting an infringement, if we did not take action in relation to the reported content and the reporting person considers our decision incorrect (e.g. we determined that the content complied with the Terms and Conditions and the reporting person disagrees).
Time limit for an appeal: An appeal should be submitted within a reasonable period after receiving notice of the decision. We recommend submitting it no later than 14 days after receiving our moderation decision, so that the matter remains as current as possible.
Form of appeal: An appeal may be sent by e-mail to: trudnesprawy@mateuszufel.com. The appeal should state: Details of the appellant: full name/name and contact details (e-mail address) – unless they are clear from the context (e.g. you are writing from the e-mail address assigned to the account).
Decision being appealed: describe which moderation decision you consider incorrect.
Grounds for appeal: explain why you consider the decision unjustified. For example, provide arguments showing that your content did not breach the Terms and Conditions or, conversely, why particular reported content is nevertheless unlawful. The more specifically and substantively you describe this, the easier it will be for us to reassess the situation.
Confirmation and examination: After receiving an appeal, we will confirm its receipt (by sending a reply e-mail). The appeal will be examined no later than within 14 days of receipt. The appeal decision is not entrusted to automated algorithms; it is handled by the Seller’s personnel independently of the person who made the original decision (where possible, the matter will be reviewed by another moderator or a supervisor).
Outcome of the appeal: If the appeal is found to be justified (i.e. we conclude that the original decision was incorrect or too severe), we will immediately amend or revoke our decision. This means, for example, restoring a removed post, lifting an account block or – in the case of a reporting person – removing content that we previously decided not to remove. If we uphold our original decision, the appellant will be informed together with further explanations.

10. Non-conformity of goods or services with the Agreement (statutory warranty) and complaints

Legal basis: The Seller is liable to a Customer who is a Consumer (or an Entrepreneur with consumer rights) for a Product’s conformity with the Agreement under the provisions of the Act of 30 May 2014 on Consumer Rights (as amended with effect from 1 January 2023). In the case of physical Goods, the relevant provisions of that Act concerning the statutory warranty for a lack of conformity of Goods with the Agreement apply to sales agreements (the Civil Code provisions on statutory warranty do not apply, pursuant to Article 8(3) of the above Act). These Terms and Conditions do not exclude or limit Consumers’ statutory rights arising from those provisions.
Non-conformity of Goods: If purchased Goods (an item) do not conform to the Agreement (e.g. they have defects, lack features described in the Offer or are damaged), the Consumer has the right to demand that the Goods be brought into conformity with the Agreement (by repair or replacement), or to make a declaration reducing the Price or withdrawing from the Agreement, in accordance with the rules laid down in the Act on Consumer Rights. The Seller is liable for a lack of conformity of the Goods with the Agreement that existed when they were delivered and was disclosed within 2 years of that time (a lack of conformity disclosed within one year is presumed to have existed at the time of delivery). The Consumer’s rights in this respect are regulated in detail by Articles 43a–43g of the Act on Consumer Rights.
Non-conformity of Digital Content/a Digital Service: In the case of Digital Content or Digital Services (e.g. an Electronic Product or access to the Forum), the Seller ensures that the supplied content/services conform to the Agreement. If, however, the supplied Digital Content or Digital Service proves not to conform to the Agreement, the Consumer has the right to demand that it be brought into conformity with the Agreement. Bringing into conformity: At its discretion, the Seller should remedy the defect free of charge or redeliver content/a service that conforms to the Agreement within a reasonable time and without excessive inconvenience to the Customer. Note: The Seller may refuse to bring the content/service into conformity if doing so is impossible or would entail excessive costs (taking into account the extent of the non-conformity and the value of conforming content/service).
Further rights (Price reduction, withdrawal): If the Digital Content or Digital Service remains non-conforming with the Agreement, the Consumer may make a declaration reducing the Price or withdrawing from the Agreement (i.e. request a refund) where: (a) the Seller has not brought the content/service into conformity with the Agreement, or (b) the lack of conformity is sufficiently material to justify an immediate Price reduction or withdrawal, or (c) it is clear from the Seller’s statement or the circumstances that the Seller will not bring the content/service into conformity within a reasonable time or without excessive inconvenience to the Customer.
No right of withdrawal: The Consumer has no right to withdraw from an agreement for the supply of Digital Content/a Digital Service if the lack of conformity is immaterial (minor). The burden of proving that the defect is immaterial rests with the Seller.
Failure to supply content/a service: If the Seller has not supplied the Digital Content or Digital Service at all, the Consumer should call upon the Seller to supply it. If, despite this, the Seller does not supply the content/service immediately or within an additional expressly agreed period, the Consumer may withdraw from the Agreement. The Consumer may withdraw from the Agreement with immediate effect without calling for supply if the Seller’s statement or the circumstances show that the Seller will not supply the content/service, or if the time of supply was material to the Consumer (and was exceeded).
Submitting a complaint: If the Customer wishes to exercise the above rights (concerning the non-conformity of Goods or Digital Content with the Agreement), they should submit a complaint, i.e. inform the Seller of the identified non-conformity. A complaint may be submitted by e-mail to the Seller’s address.
Content of a complaint: It is recommended that the complaint contain: information identifying the Customer (full name or business name and the e-mail address assigned to the order), a description of the Product or service to which the complaint relates (e.g. order number or course name), and an indication of the nature of the non-conformity (a description of the defect or problem). The Customer should also specify the action they expect from the Seller, e.g. bringing the Product into conformity (correction or supplementation of missing elements), reducing the Price by a specified amount, or withdrawing from the Agreement and refunding the payment.
Deficiencies in a complaint: If a complaint received does not contain the information necessary to examine it, the Seller will, where possible, contact the Customer and ask them to provide the missing information (indicating what is missing). If the Customer does not supply the necessary information despite the request, it may not be possible to examine the complaint and, in extreme cases, the complaint may be left unexamined.
Response to a complaint: The Seller will respond to a Consumer’s complaint within 14 days of receiving it. The response to the complaint will be sent to the Customer’s e-mail address. If the complaint is accepted, the Seller will inform the Customer of the intended method of satisfying the Customer’s claims (e.g. carrying out a repair, making the content available again, or refunding part or all of the payment).
Statutory warranty in relation to Entrepreneurs: The above provisions concerning non-conformity with the Agreement apply to Customers who are Consumers and Entrepreneurs with consumer rights. Entrepreneurs who do not fall within the above category are not entitled to protection under the Act on Consumer Rights; in relation to such Customers, the Seller excludes its liability under the statutory warranty (details in §12 below).

11. Withdrawal from the Agreement (distance purchases)

11.1. Consumer’s right

A Consumer (and an Entrepreneur with consumer rights) has the right to withdraw from a distance agreement within 14 days without giving a reason: for an agreement for the provision of services (including Digital Services, e.g. a Forum Subscription) – from the date on which the Agreement is concluded,
for an agreement for the sale of Goods – from the date on which the Goods are taken into possession.

11.2. How to withdraw

It is sufficient to submit an unequivocal declaration (e.g. by e-mail to the contact address indicated in the Terms and Conditions). To meet the deadline, the declaration must be sent before the 14-day period expires.

11.3. Effect of withdrawal and refund

Following effective withdrawal, the Agreement is deemed not to have been concluded. We refund the payments received without delay, and no later than within 14 days of the date on which the declaration is received, using the same payment method unless we expressly agree otherwise.

In the case of Goods, we may withhold the refund until we receive the Goods back or receive evidence that they have been sent back.
The Consumer sends the Goods back within 14 days of withdrawal and is liable for any diminished value resulting from use beyond what is necessary to establish their nature, characteristics and functioning.

11.4. Services/Subscriptions commenced immediately

We provide services (including the Forum Subscription) immediately after purchase. Therefore, at checkout we ask for separate consent to begin performance before the end of the 14-day period and inform the Customer that, if they withdraw before the end of the 14-day period, a proportionate payment is due for the part of the service already performed:

Amount payable for the service = Price for the period × (number of days used / number of days in the period).
Failure to consent to immediate commencement of performance prevents the Agreement from being concluded.

11.5. Digital Content supplied immediately

As part of a Subscription, you may receive Digital Content not supplied on a tangible medium (e.g. an ebook or other downloadable files). At checkout we ask for separate consent to supply such content before the end of the 14-day period and for confirmation that the right of withdrawal is lost in respect of that content (a statutory requirement).

If such consent has been given and the Digital Content has been supplied, there is no right of withdrawal in respect of that content.
If you withdraw from an agreement for a service (Subscription) within 14 days, we reduce the package refund by: The value allocated to the supplied Digital Content (the so-called reference price of the individual package components – clearly stated in the Offer/order summary), and
the proportion corresponding to the part of the service already performed (see section 11.4).
Calculation example (model): Refund = Package Price – [sum of the Prices of Digital components already supplied] – [proportion for the service usage period]. This settlement reflects the fact that the licence to the Digital Content has already been effectively granted (with your consent to the loss of the right of withdrawal) and that part of the service has been performed.

11.6. Statutory exceptions

The right of withdrawal does not apply, among other things, to: (a) services fully performed with express consent before the end of the 14-day period (after the Customer was informed of the loss of the right), (b) the supply of Digital Content not on a tangible medium where we commenced performance with express consent before the end of the 14-day period and you confirmed the loss of the right, and (c) Goods made to the Consumer’s specifications and other cases provided for by the Act.

11.7. Following withdrawal from Digital Content/services

You are required to stop using the content subject to withdrawal and not make it available to others; content saved locally should be deleted.

11.8. Cancellation after 14 days

After the withdrawal period has expired, cancellation of a Subscription results in access ending at the end of the paid period. No refund is due for the unused part of the period after 14 days (unless the Offer provides otherwise or the provisions on non-conformity of the performance with the Agreement apply).

12. User Account

Creating an Account is necessary to use certain services and complete purchases. The Account maintenance Agreement is free of charge and concluded for an indefinite period.
One person = one account. Sharing login details with third parties is prohibited.
We send operational information (e.g. access links) to the e-mail address assigned to the account.
You may request deletion of your account at any time (standard 14-day notice period; earlier deletion is possible if it does not conflict with service performance).
The Seller may terminate the Account maintenance Agreement: in relation to a Consumer/Entrepreneur with consumer rights – for important reasons, with 14 days’ notice,
in relation to other Entrepreneurs – with immediate effect.
Deletion of the account may result in loss of access to content (e.g. courses/the Forum), unless the Offer provides otherwise.

13. Special provisions for Entrepreneurs

In relation to Entrepreneurs who do not enjoy consumer rights, the Seller excludes the statutory warranty (to the extent permitted by law).
The Seller’s liability is limited to actual loss; the Seller is not liable for lost profits.
The Seller may terminate the Agreement with immediate effect and refuse to fulfil subsequent orders if continued cooperation threatens its legitimate interests.
Disputes will be resolved by the court having jurisdiction over the Seller’s registered office (this does not apply to Consumers/Entrepreneurs with consumer rights).

14. Liability and force majeure

We provide the services with due care; interruptions beyond our control are possible (failures or technical work at providers).
Neither party is liable for non-performance/improper performance of obligations if the direct cause was force majeure (an external, extraordinary and unforeseeable event).
During a force majeure event, performance is suspended; the performance period may be extended by the duration of the impediment.
The Seller is not liable for acts/omissions of third parties for which it bears no responsibility (e.g. payment operators, hosting providers or external platforms).
The Seller is not liable for User Content provided that it had no credible knowledge of its unlawful nature or, after obtaining such knowledge, promptly disabled access to it.

15. Personal data and privacy

The Seller is the data controller.
We process data to perform Agreements and manage accounts/orders; providing data is voluntary but necessary to conclude an Agreement.
On the basis of separate consents, we may process data for marketing purposes (e.g. a newsletter); consent may be withdrawn at any time.
Rights of the data subject (GDPR): access, rectification, erasure, restriction, portability and objection.
Details of processing (retention periods, recipients and cookies) are described in the Privacy Policy available on the Website.

16. Final provisions

We may amend the Terms and Conditions for important reasons (e.g. changes in law, technology or the manner in which services are provided).
We will provide advance notice of changes (by publishing the new content on the website and, for Account holders, also by posting a notice in the panel).
A Consumer may use out-of-court dispute resolution methods (including a Consumer Ombudsman, the Trade Inspection Authority and the ODR platform).
Polish law is the governing law. These provisions do not prejudice the protection afforded to consumers by the law of the country of their habitual residence, where applicable.
Disputes with Entrepreneurs who are not consumers will be resolved by the court having jurisdiction over the Seller’s registered office.
This version of the Terms and Conditions applies from the date of its publication on the Website.